DEBIT CARD FRAUD MONITORING
Detection, Prevention, Protection
Every time you use your Bank of Vernon Debit Mastercard®, our Fraud Center analysts evaluate your transaction to ensure it is within your normal pattern of use. If a transaction seems unusual your card may be blocked by the Fraud Center analyst as they try to contact you by phone.
If a transaction or set of transactions are suspected fraud, our Fraud Center analyst will send a text message to the phone number on file. Please reply to this text message as quickly as possible to confirm whether the transaction is fraudulent or legitimate.
Our Fraud Center analyst will attempt a phone call to you if there is no reply to the text message. The analyst will identify themselves as calling on behalf of Bank of Vernon. You will be asked to confirm whether the suspicious transaction(s) were authorized. If you confirm the transaction(s) as authorized, the fraud analyst will immediately unblock your card.
Text Message Window: 7 AM—10 PM
You will NEVER be asked to give the following information:
Text messages are free to end users!
Phone Call Window: 8 AM—9 PM
Email: 24 hours a day, 7 days a week
- Account number
- Debit Card PIN
If you are not comfortable providing information to the Risk Management fraud analysts, contact our Bookkeeping Department at 205-695-7141 to unblock your card.
Mobile Banking Available
See Accounts link for details
E-STATEMENTS AVAILABLE!!! For more information, call 205-695-7141 or come by any office.
ONLINE BANKING SECURITY INFORMATION
(See Security and Alerts Page)
CONSUMER ALERT (See Security and Alerts Page)
First Vernon Bancshares, Inc. Excessive Expenditures Policy is posted on the Disclosures Page.